HCLTech is Hiring for Business Operations Analyst
Interested candidates can walk in for an interview | Freshers are not eligible
Dates: 22nd to 26th June 2026
Timing: 11:00 AM - 1:00 PM
Walk-In Address: No. A 8 & 9, Sector 60, Noida - 201301
Work Location: Gurugram
Contact Persons: Navya/Kashish
Please carry:
2 Updated Resume
1 Passport size
1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)
Key Responsibilities
Operational Delivery
- Support end-to-end processing of Group Benefits operations, including policy administration, enrolments, and servicing requests
- Assist in claims processing and validation, ensuring accuracy and adherence to SLAs
- Perform data entry, verification, and reconciliation across systems
- Ensure timely resolution of customer and partner queries
- Follow standard operating procedures (SOPs) and maintain compliance with regulatory and internal policies
- Identify process gaps and support continuous improvement initiatives
- Contribute to automation and efficiency projects where applicable
- Collaborate with internal teams (Claims, Underwriting, Finance, Customer Service) to ensure seamless operations
- Communicate effectively with stakeholders to resolve operational issues
- Maintain operational trackers, dashboards, and MIS reports
- Analyse basic operational data to highlight trends, errors, and improvement opportunities
- Ensure adherence to compliance standards, audit requirements, and data privacy guidelines
- Escalate risks, discrepancies, or operational issues in a timely manner
Required Skills & Qualifications
Education
- Bachelor’s degree in Business Administration, Finance, Insurance, or related field
Experience
- 1–2 years of experience in:
- Insurance operations (preferred – Group Benefits, Life, Health)
- OR BFSI/financial services operations
Preferred Skills
- Exposure to policy administration or claims systems
- Experience working in SLA-driven operational environments
- Knowledge of regulatory/compliance frameworks in insurance
